15 May 2021

Operations Manager

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Job Description

Follett – Santa Rosa, CA – Job Title Operations Manager Location Santa Rosa Job Description This position is responsible for assisting the Store Manager in all facets of day-to-day management of the store and supervision of store associates. Ensuring associates are delivering excellent customer service through coaching, training, and development. Support recruitment, interviewing, and hiring of qualified applicants to meet business needs. Manage scheduling process; ensuring schedules maximize associates availability to help customers. Supervise back of house functions, maintaining accurate inventory and records. Review operations reports and records, ensuring compliance with company policy and federal, state, local laws. Effectively executes company programs and initiatives. Demonstrates strong knowledge of Follett systems and strategies (Included Program, Academic Tools, System Integrations, and etc.), the industry and the competitive landscape in order to execute initiatives, drive profitable sales a…

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