Job Description

Headquarters: Remote

URL: https://power.trade

• Become an expert at using the PowerTrade platform
• Be the empathetic face of the company to our customers
• Answer inbound email and live chat queries regarding PowerTrade, and our products and services
• Perform customer support and basic technical support in response to escalations pertaining to PowerTrade products and services
• Collaborate with other groups in the company to identify and deliver solutions to customer pain
• Create and maintain knowledge articles in the knowledge base in multiple languages
• Use problem-solving abilities to identify emergent customer issues to share with the larger team
• Perform first-line account verification and help make the KYC process as painless as possible

• Native language proficiency and cultural familiarity for the Japanese or Korean markets
• Business proficiency in English
• Empathy for others
• Superb communication skills
• Dogged determination to find solutions to customers’ problems 
• Willingness to learn 
• Ability to work remotely with light supervision 

• At least 2 years’ experience in either technical support or customer support in a Financial Services or Fintech company
• Basic cryptocurrency trading knowledge and/or knowledge about spot, options, and futures trading
• Familiarity with Zendesk or similar support platforms
• Experience with localization work
• Experience with DeFi investment
• Enthusiast or hobbyist interest in the emerging blockchain industry

To apply: https://weworkremotely.com/remote-jobs/powertrade-customer-experience-specialist-japanese-or-korean-speaking-for-japan-korea-market-contract

Source:

Job Types: Part-Time.

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