Job Description

Headquarters: Boston, MA

URL: https://dockyard.com/

• IT Department Leadership 
  • Develop DockYard IT vision and strategy 
  • Determine yearly departmental goals, quarterly OKRs and projects to achieve. Maintain an active roadmap to show progress
  • Establish yearly budget for IT Department, negotiate quotes, and make purchases from vendors as needed 
  • Build and maintain an internal library of technical documentation, policies, procedures, and manuals. 
  • Look to continually optimize processes to create a consistent, efficient and positive experience for our internal stakeholders (team members) and external stakeholders (our clients) 
  • In collaboration with Employee Experience, look to ensure IT strategy, hardware and software, policies and procedures allow for an equitable, diverse and inclusive environment.
  • Execute or manage 3rd party for special projects and initiatives aligned to IT Support and Logistics and/or Data and Cyber Security needs 
• IT Support and Logistics
  • Manage and support all physical hardware including laptops, peripherals, and other DockYard-owned equipment in a remote company environment
  • In collaboration with department managers, maintain software and applications needed to run successful operations at DockYard and execute quality services for our clients 
  • In collaboration with Employee Experience, facilitate onboarding of new hires and/or contractors to ensure they have access to the equipment and tools, including any necessary training, on time to be assigned to client work. 
  • In collaboration with Client Services and Employee Experience, facilitate offboarding of any employees or contractors when moving from project to project in addition to leaving DockYard. 
  • Purchase, ship and receive hardware both domestically and internationally
  • Provide hardware repairs as needed both domestically and internationally
  • Provide internal tech support as needed by DockYard employees 
• Data + Cyber Security 

• Develop and maintain relevancy of organizational Data and Cyber security policies, standards, best practices, preventative measures, and disaster recovery plans.
• Advise on and ensure 3rd party applications and tools instituted are in compliance with our data and cyber security policies 
• Recommend security enhancements to senior leadership
• Administer and troubleshoot security solutions
• Provide regular training for new and current employees regarding data security and cybersecurity.
• Conduct regular audits to ensure ongoing compliance (of our own policies and our client’s policies) 
• Review vendor or client-side MSAs and security requirements to ensure we can meet the expected policies, and/or negotiate with appropriate parties on policy expectations on DockYard’s behalf

• 3+ years of IT and/or Network administration experience.
• 3+ years of information security and/or cyber security experience.
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery in iOS hardware environment.
• Familiarity with Jamf and other virus/malware protection for Apple OS hardware
• Proven knowledge of Data security and cybersecurity practices (e.g. NIST and/or  ISO/IEC 27001:2013)
• Storage capacity at home for laptops and other equipment
• Ability to ship expediently for new hires on an ongoing basis 
• High attention to detail.
• Excellent analytical skills.
• High initiative and ability to work independently.
• Strong ability to collaborate with cross-departmental teams.
• Some travel and off hour support may be required.

• Associate’s or Bachelor’s degree in Computer Science, Programming, IT or related field or equivalent experience.
• Working in an agency or consulting environment.
• MSP experience 
• Professional System Administrator certifications. 
• Experience working in a remote team.

• We are a distributed company. 
• Company provided Apple laptop
• 100% company paid Medical plan option for you and your family
• 100% company paid Dental, Vision, Life, and AD&D
• 401k with employer match
• Annual stipend for books, conferences, and trainings
• Generous paid time off
• Company Retreats

To apply: https://weworkremotely.com/remote-jobs/dockyard-inc-it-manager

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Job Types: Full-Time.

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